Delivery and Shipping Information
At Tropical Vanilla we offer free shipping Australia-wide on all orders over $35. The price advertised is all you pay.
Handling Time
We typically dispatch orders the same business day they are placed. In rare cases, dispatch may occur the following business day. Please note that orders placed on weekends or public holidays will be dispatched the next business day. If you don't receive your order within 7 working days, please contact us and we will help locate your item.
Standard Shipping (Australia)
All orders over $35 receive complimentary free shipping with tracking. Orders under $35 are charged a flat rate of $4.95. We ship to all residential addresses, Parcel Lockers, and PO Boxes. We do not ship to hotels or vacation rentals.
Express Shipping (Australia)
Express Shipping is available for Australian addresses. Rates vary based on parcel size. Please note that Express Post coverage is limited to major metropolitan areas — check your postcode eligibility on the Australia Post website.
Overnight Express – Next Business Day (Mon–Fri only)
Overnight Express is available for Mon–Fri orders only. Orders placed on weekends or public holidays will be dispatched the next business day. Overnight delivery is a best endeavours service and is not guaranteed — delivery times may vary based on location, lodgement time, and carrier schedules.
Local Delivery
Some orders may be delivered by our local couriers depending on your location.
International Shipping
We ship internationally via DHL, UPS, FedEx/TNT, and Australia Post. Orders over AU$250 receive complimentary international shipping. For orders under AU$250, shipping rates apply at checkout. Please note that import duties and taxes are the responsibility of the purchaser. Learn more about international shipping.
Tracking
A tracking number will be provided once your order has been dispatched. Medium and large parcels (over 150g) are sent with full tracking and signature on delivery. Small items under 150g are sent via standard Australia Post unless registered post is selected at checkout.
Incorrect Information / Non-Collected Orders
Please double-check your shipping address, including unit numbers and business names. We do not take responsibility for delays or missing items due to incomplete or invalid addresses. If an order is returned to sender, re-postage fees may apply, or a refund less shipping costs will be issued.
