International Shipping

Tropical Vanilla is pleased to offer international shipping to our customers around the world.

Shipping

All orders over AU$250 will receive complimentary free shipping via DHL, UPS, or FedEx/TNT. This will automatically apply at cart during the checkout process.

For international orders under AU$250, we use DHL, UPS, FedEx/TNT and Australia Post International by Air. You will be able to choose your preferred carrier during checkout.

  • Australia Post: flat rate of AU$25
  • DHL, UPS, FedEx/TNT: flat rate AU$75

Delivery Time

Orders are typically dispatched the same business day they are placed. In rare cases, dispatch may occur the following business day. Orders placed on weekends or public holidays will be dispatched the next business day. Delivery times vary based on destination and carrier. Please allow sufficient time for your order to be processed and shipped. We do not take responsibility for customs clearance delays.

Tracking

A tracking number will be provided once your order has been dispatched. You can use this to track your shipment on the carrier's website.

Customs and Duties

All orders are shipped from our warehouse in Melbourne, Australia and may incur import duties and taxes in the destination country. These costs are the responsibility of the purchaser and will be collected by the carrier at the time of delivery.

Incorrect Information / Non Collected Orders

Please double-check your shipping information is correct, including business name or unit number. We do not take responsibility for shipping delays or missing items if your address is incomplete or invalid. Should an order be returned to sender, re-postage fees may apply. Alternatively, we can refund your order less our cost of shipping.

If you have any additional questions, please don't hesitate to contact us.